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Field Technician

Description

This position is responsible for installing, upgrading, servicing and preventative maintenance of all Eclipse Gaming Systems, hereafter referred to as EGS products. 

Key responsibilities & duties

               Service Duties:

• Perform installs, de-installs, theme changes, game software upgrades, and server upgrades.

• Diagnose hardware & software problems on all EGS products. 

• Respond to incident tickets and work orders in a timely fashion. 

• Collaborate with the Customer Support Center on all field issues. 

• All other duties assigned. 

              Preventative Maintenance Duties:

• Performs general cleaning of all EGS equipment.

• Ensure all equipment is operating in peak condition.

• Document all preventative maintenance work performed.

• All other duties assigned. 

              Customer Care Responsibilities:

• Provide Customer training on software, hardware and support procedures for all EGS products.

• Provide assistance to customers by telephone or in person regarding technical challenges for all EGS products. 

• Routinely visit customer locations ensuring all games are in service. 

• All other duties assigned. 

                

                  Administrative Responsibilities:

• Complete and submit expense report in a timely manner as directed. 

• Communicate and document routine field issues. 

• Communicate and document all customers procedures. 

• All other duties assigned. 

Requirements

Work experience & skills


• Familiarity with network technologies and troubleshooting. 

• Working knowledge of the difference between Class II and Class III.

• Good understanding of Microsoft windows. 

• Must be able to lift a minimum of 50 lbs.

• Must be able to maintain confidentiality of information regarding the company and company products. 

• Proven to be a self-motivated and self-disciplined. 

• Must be able to work with little supervision.

• Must be able to work weekends & nights when needed. 

• Must be willing to travel up to 40% of the time. 


Academic & trades qualifications


• High School diploma or GED. 

• Must be 21 years of age.

• Minimum 1-3 years’ experience in related industry.  

• Qualified to operate a motor vehicle and possess a valid driver’s license at all times. 

• Must be able to obtain and maintain gaming license in approved gaming jurisdictions where needed.