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Field Service Technician

Purpose of the position:

The Field Service Technician is responsible for installing, upgrading, servicing and preventative maintenance of all Eclipse Gaming Systems, hereafter referred to as EGS products.

Key Responsibilities & Duties:
Service Duties
  • Perform installs, de-installs, theme changes, game software upgrades, and server upgrades.
  • Repair and diagnose hardware & software problems on all EGS products.
  • Respond to incident tickets and work orders in a timely fashion.
  • Collaborate with the Customer Support Center on all field issues.
  • All other duties assigned.
Preventative Maintenance Duties
  • Performs general cleaning of all EGS equipment.
  • Ensure all equipment is operating in peak condition.
  • Document all preventative maintenance work performed.
  • All other duties assigned.
Customer Care Responsibilities
  • Provide Customer training on software, hardware and support procedures for all EGS products.
  • Provide assistance to customers by telephone or in person regarding technical challenges for all EGS products.
  • Routinely visit customer locations ensuring all games are in service.
  • All other duties assigned.     
Administrative Responsibilities
  • Complete and submit expense report in a timely manner as directed.
  • Communicate and document routine field issues.
  • Communicate and document all customers procedures.
  • All other duties assigned.
Academic & Trades Qualifications
  • High School diploma or GED.
  • Must be 21 years of age. • Minimum 1-3 years’ experience in related industry.
  • Qualified to operate a motor vehicle and possess a valid driver’s license.
  • Must be able to obtain and maintain gaming license in approved gaming jurisdictions where needed.
Work Experience & Skills
  • Familiarity with network technologies and troubleshooting.
  • Working knowledge of the difference between Class II and Class III.
  • Good understanding of Microsoft windows.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to maintain confidentiality of information regarding the company and company products.
  • Must be self-motivated and self-disciplined.
  • Must be able to work with little supervision.
About Eclipse Gaming

Eclipse Gaming is a leading supplier of innovative games and systems for the global gaming industry. The company operates primarily in the Native American gaming markets in the U.S., as well as select commercial and international jurisdictions. Eclipse Gaming designs, manufactures and markets top performing games, local, mystery and multi-level progressives, and slot management systems. For more information, visit www.eclipsegamingsystems.com.

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Field Service Technician

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